Frequently Asked Questions
Everything you need to know about your Zen Diamond India purchase.
Are the diamonds used in Zen Diamond jewelry natural and certified?
Yes, every piece of jewelry from Zen Diamond India features 100% natural, ethically sourced diamonds. Each purchase is accompanied by an authentic diamond certificate from internationally recognized laboratories like GIA, IGI, or HRD.
What is your shipping policy within India?
We offer free, fully insured shipping on all orders across India. Your jewelry is packaged in secure, tamper-evident boxes and usually reaches your doorstep within 5 to 7 business days.
Do you offer a return or exchange policy?
We provide a 15-day 'No Questions Asked' return policy. If you are not completely satisfied with your purchase, you can return the product in its original condition for a full refund or exchange.
Can I customize a piece of jewelry?
Absolutely. Zen Diamond specializes in bespoke creations. You can contact our design consultants to customize the metal type (Yellow, White, or Rose Gold) or select specific diamond clarities and carats to suit your preferences.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, Net Banking, and offer EMI options through select banking partners to make your luxury purchase more accessible.
How do I ensure I am ordering the correct ring size?
We provide a comprehensive Ring Size Guide on our website. If you are still unsure, you can request a physical ring sizer to be sent to your home, or visit one of our experience centers for professional measurement.